Shipping - All packages will take 3-5 business days to be prepared before being sent out for shipping regardless of which shipping option is chosen. (Packages may take up to 7-14 business days to be prepared during sales due to high volume) You will receive tracking info once your package has shipped via email. You will have the option to choose from UPS or USPS at checkout.
Ancient Owl Naturals is not responsible for any lost or delayed packages ordered through USPS. Please keep this in mind when ordering and selecting a shipping carrier/option. We HIGHLY recommend shipping with UPS as they have proven much more reliable for us over the years.
We are not responsible for packages shipped to incorrect addresses so please double check your address before ordering or email us at firstname.lastname@example.org if you need it changed.
International customers will be responsible for any import/duty fees upon arrival depending on your countries policies.
Returns - We do not offer returns, refunds or exchanges due to our products being skincare related and handmade to order, but if you need more clarification on anything before buying please email us ♡