Shipping - All packages will take 3-5 business days to be prepared before being sent out for shipping regardless of which shipping option is chosen. (Packages may take up to 7-14 business days to be prepared during sales due to high volume)
You will receive tracking info once your package has shipped via the email provided at checkout. We ship with both UPS and USPS. You will have the option to choose from either one at checkout.
Ancient Owl Naturals is not liable for any lost, delayed or damaged packages. Once it is in the 3rd party shipping carriers hands it is their responsibility, so please contact them directly to file a claim.
We are not liable for packages shipped to incorrect addresses so please double check your address before ordering or email us at firstname.lastname@example.org if you need it changed.
International customers will be responsible for any import/duty fees upon arrival depending on your countries policies.
Returns - We do not offer returns, refunds or exchanges due to sanitary reasons as our products are skincare related and handmade to order, but if you need more clarification on anything before buying please email us ♡