Shipping - All packages will take 3-5 business days to be prepared before being sent out for shipping regardless of which shipping option is chosen. You will receive tracking info once your package has shipped via email. You will have the option to choose from UPS or USPS at checkout.
Ancient Owl Naturals cannot not be held liable for any lost or delayed packages. Please keep this in mind when ordering and selecting a shipping carrier/option. We HIGHLY recommend shipping with UPS instead of USPS. They have proven much more reliable for us over the years.
Ancient Owl will provide confirmation that your package was given to your third party shipping provider of your choosing. Once it is in their hands it is their responsibility and any issues will need to be taken up with the shipping carrier you have chosen.
*If your package arrives damaged please send pictures to firstname.lastname@example.org and we will do our best to refund or replace your items.*
International customers will be responsible for any import/duty fees upon arrival depending on your countries policies.
Returns - We do not offer returns, refunds or exchanges due to our products being skincare related and handmade to order, but if you need more clarification on anything before buying please email us ♡